TERMS & CONDITIONS
These terms and conditions apply to the sale of tickets for the Earth Frequency Festival 2024 event (EFF2024). These terms and conditions should be read in conjunction with all additional information and festival guidelines found on the event website www.earthfrequency.com.au
By purchasing a Ticket to attend EFF2024, you agree to be legally bound by these Terms and Conditions, just as if you had signed a written agreement containing these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not purchase a Ticket to the Festival, nor should you attend the Festival.
Terms And Conditions
Tickets
All tickets sales are FINAL AND BINDING.
Tickets may be on-sold if the ticket purchaser is unable to attend the festival, using our official ticket re-sale platform Tixel.
Fake ticket sellers are a real issue - the promoter strongly recommends against purchasing 2nd hand tickets through any other platform or service and will not accept any liability for anyone purchasing a fake ticket or being scammed by fake ticket sellers.
Advertising ticket sales on the festival's official social media channels and the festival event page is not permitted and any such posts will be removed.
A change in personal circumstances, medical reasons, or inability to attend the festival for any reason does not entitle the ticket holder to a refund.
The promoter will not replace lost, destroyed, damaged or stolen tickets.
You may be refused entry to the festival if your ticket is found to be cancelled, damaged or defaced in any way and does not appear in the front gate scanner system.
The promoter reserves the right in its sole discretion to change the festival artist line-up, the festival dates, entry and exit times to the festival, artist performance times, amount of artists, special effects, amount of stages, amenities, amount or type of stalls, festival programmes, camping ground layouts, festival site, layout or any other festival facility or attraction (jointly “facilities and attractions”) without notice. The promoter shall not be required to provide ticket refunds (in whole or in part) or other compensation to ticket holders if the facilities and attractions are changed.
The promoter will not give any ticket refunds (in whole or in part) or other compensation to ticket holders due to poor weather prior to, during or after the festival.
The promoter reserves its rights to postpone or cancel the festival at any time due to a Force Majeure Event, which in the promoter’s sole discretion makes it logistically impossible to continue to operate the festival. “Force Majeure Event” shall mean anything outside the promoter’s reasonable control, including without limitation: fire, inclement weather, flooding, earthquake, pandemic, damage to Festival Site caused by inclement weather, flooding, earthquake, drought, storm, lightning, act of god, explosion, sabotage, accident, labour dispute, council or police rulings or war.
The promoter reserves its rights to shorten the length of the festival at any time due to a Force Majeure Event.
If the festival is postponed for any reason including bushfire, inclement weather, pandemic or any other exceptional circumstances, all festival tickets will be valid for the new festival dates. Ticket re-sales through our official ticket reseller will remain enabled in a postponement situation to provide maximum flexibility. If the ticket holder can not attend the festival on the new dates, they can request a refund by contacting us for the duration of an advertised refund request window.
Access To Festival Site
You shall be permitted to enter and leave the festival site according to strict timelines published on the website (which are subject to change) by the promoter.
The promoter fully reserves the right to refuse any ticket holder entry to the festival site if the promoter in its sole discretion believes that the ticket holder would be a potential threat to security or the smooth running of the festival. In the event a ticket holder is refused entry to the festival pursuant to this clause, that ticket holder shall not in any circumstance be entitled to a ticket refund.
Ticket holders must wear a wristband at all times during the festival. If you are caught without a wristband, you will be removed from the festival site.
If you are collecting or scanning tickets at the festival gate, you must provide festival staff with valid photographic identification. If you fail to do so, you may not be admitted entry to the festival,.
It is a condition of entry to the festival that all ticket holders must allow festival staff to search their vehicles, clothes, bags and other possessions prior to entering the festival site. If you fail to do so, you may not be admitted entry to the festival.
Your ticket shall only provide access to signed ‘public’ areas at the festival site. You agree to keep within the signed ‘public’ areas of the festival site. Ticket holders who are found in unauthorised areas may be asked to leave the festival. Ticket holders who are found outside the boundaries of the festival site will be considered trespassers and subject to prosecution by local authorities.
The promoter reserves the right to evict any ticket holder who does not comply with the terms and conditions hereunder and other festival guidelines..
Conduct Of Ticket Holders
You will follow all directions of festival staff at all times during the festival.
Community standards of behaviour are expected at all times during the journey to the festival, during the festival and during the journey home from the festival. Persons deemed to be behaving in a manner that is dangerous or unacceptable to the promoter be refused entry, removed from the festival site and/or reported to local authorities.
The promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the festival site. Be waste and water wise - thank you.
Minors
A parent or legal guardian (“Guardians”) must accompany any person under the age of 18 (“Minors”) who attends the Festival. Guardians must supervise minors at all times during the festival and be responsible at all times for the safety and wellbeing of the minors.
If the guardian of the minor is not a legally registered guardian, a letter of permission to attend must be provided by the minor's legal parent/guardian to allow entry to the festival.
These terms and conditions apply in full to all minors and guardians must ensure that minors in their charge, comply with these terms and conditions.
Parents/Guardians hereby agree to hold the promoter, its officers, staff and contractors harmless from any and all liability for all demands, loss, liability, claims or expenses (including legal fees) incurred by a minor in his/her charge or caused to third parties by a minor in his/her charge, arising out of that minor’s attendance at the festival or any breach by that minor of these terms and conditions.
Restrictions
A TOTAL FIRE BAN is in operation for the entire duration of the Festival. This means that you are not permitted to operate naked flames, campfires, BBQ’s, candles, and other potentially hazardous materials or items.
Dependant on conditions, gas stoves may be permitted for use and advice of this will be given in the final weeks leading up to the festival dates.
The possession, sale or use of illegal drugs or illicit substances is strictly prohibited. The promoter does not condone or endorse the use of such substances and any ticket holder found with them in their possession will be removed from the festival site.
The following items are also strictly prohibited on the festival grounds:
No illegal, dangerous or menacing items;
No mini-bikes or other similar motorised vehicles;
No glass bottles, containers or breakable drinking glasses;
No pyrotechnics, fire crackers, sparklers or flares;
No generators or sound systems
No dogs or pets (guide dogs only excepted)
Any ticket holder found with these items in their possession may be directed to leave the festival grounds.
Waiver
You as the ticket holder hereby acknowledge that the festival site and/or the land it is staged on is an inherently dangerous place that may contain all manner of obstacles, risks and dangers, both known and unknown, natural and man made which may result in loss or damage to your property, personal injury or even death. Knowing the aforementioned matters to be the case, if you choose to attend the festival and enter the festival site, you do so AT YOUR OWN RISK, waiving and foregoing any rights to make any claims for losses and injuries and you warrant that you will come well prepared to handle challenging situations that may be presented to you at the festival site.
Loss & Damage
You must not cause damage to, improperly use, remove, steal or tamper with any public facility, festival infrastructure (“Festival Property”) or cause any damage to the festival site’s neighbouring properties and local communities. You agree that you shall be held fully liable for any loss or damage to festival property or other damage caused by you.
The promoter will not be held responsible whatsoever for any loss or damage to any property (including without limitation personal property such as tents, cars, bags, money or other personal items) brought to or purchased at the festival.
The promoter does not accept liability for any injury, damage, loss, delay or additional expenses, which may be incurred by you as a result of a Force Majeure Event (as defined above), cancellation of the festival due to a Force Majeure Event or shortening of the festival due to a Force Majeure Event.
You agree to indemnify and hold the promoter, its officers, staff and contractors harmless from any demands, loss, liability, claims or expenses (including legal fees on a full indemnity basis) made against the promoter by you or any third party due to or arising out of your attendance at the festival or any breach by you of the terms and conditions of this agreement.
You agree to hold the promoter, its officers, staff and contractors harmless from any and all liability for all demands, loss, liability, claims or expenses (including legal fees on a full indemnity basis) incurred by you or caused to third parties by you, arising out of your attendance at the Festival or any breach by your of the terms and conditions of this agreement.